Privacy Policy of CoachSync, LLC
Safeguarding the confidentiality of your personal information is our utmost priority. This Privacy Policy governs the collection and utilization of data by CoachSync, LLC. Throughout this policy, unless explicitly mentioned otherwise, all mentions of CoachSync, LLC also encompass CoachSync. The CoachSync application serves as a team management platform designed for individual athletes and various contributors within their associated athletic programs. These contributors may include, but are not limited to, users, teammates, coaches, entity administration, training staff, parents, and alumni. By utilizing the CoachSync application, you acknowledge and agree to the data practices outlined in this Privacy Policy.
Collection of Personal Information
In order to better provide you with products and services offered, CoachSync may collect personal identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
- Employer
- Job Title
By purchasing CoachSync’s products and services, you hereby grant consent to the collection of billing and credit card information. This information is used to complete any recurring or supplemental in-app monetary transactions.
CoachSync may also collect anonymous demographic information, which is not unique to you, such as your:
- Age
- Gender
- Biometrics
Keep in mind that if you choose to directly disclose personally identifiable information or sensitive personal data directly through CoachSync’s public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless it is provided by you voluntarily. However, you may be required to provide certain personal information when you elect to use certain products or services. These may include:
- Registering for an account;
- Entering a sweepstakes or contest sponsored by us or one of our partners;
- Signing up for special offers from elected third parties;
- Sending us an email message;
- Submitting payment information when ordering and purchasing products and services
We may also gather personal or non-personal information in the future.
Use of your Personal Information
CoachSync collects and uses your personal information to operate and deliver your requested products and services.
CoachSync may also use your personally identifiable information to inform you of other products or services available from CoachSync or its affiliates.
Sharing Information with Third Parties
CoachSync does not engage in the sale, rental or leasing of its customer lists to third parties.
CoachSync may collaborate with trusted partners for various purposes including statistical analysis, email or postal mail communications, customer support, and delivery coordination’s. All such third parties are strictly prohibited from utilizing your personal information for any purpose other than to deliver these services to CoachSync. Additionally, these partners are obligated to uphold the confidentiality of your information.
CoachSync may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:
- Conform to the edicts of the law or comply with legal process served to or on behalf of CoachSync or its affiliates;
- Protect and defend the rights or property of CoachSync; and/or
- Act under exigent circumstances to protect the personal safety of users of CoachSync, or the public.
- Or if such information was public domain at the time it was disclosed
Security of your Personal Information
CoachSync secures your personal information from unauthorized access, use, or disclosure. CoachSync uses the following methods for this purpose:
a. SSL Protocol
When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. However, no data transmission over the internet or any other wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that:
- There are security and privacy limitations inherent to the internet which are beyond our control; and
- Security, integrity, and privacy of information exchanged between the user and CoachSync through this application cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipate within the context of our ongoing business relationship with you, or otherwise execute a contract between the user and CoachSync;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for such activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another customer to exercise his or her right to free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws of the state or governing body which maintains jurisdiction over such laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
User Tracking
At CoachSync, LLC, we are committed to providing an optimal user experience tailored to your preferences and needs. We utilize tracking technologies to enhance your interaction with our website and application. Our tracking methods are designed solely to improve your experience by understanding how you use our platform and providing personalized content and features.
How We Use Tracking Technologies
Improving Website and Application Performance: We track certain information, such as pages visited, time spent on each page, and features utilized, to analyze user behavior. This data helps us identify areas for improvement and optimize our Website and Application’s performance.
Personalization: Tracking allows us to personalize your experience by offering relevant content, suggestions, or features based on your browsing behavior and preferences.
Enhanced Functionality: Understanding how users interact with our Website and Application enables us to develop and implement new features that better meet your needs.
What Information We Track
The information we track may include but is not limited to:
1. Pages visited
2. Device and browser information
3. Clickstream data
4. Preferences and settings
5. Referral pages
Third-Party Tracking
While we primarily use tracking technologies for our purposes, some third-party services may also track your activities on our platform. These third parties adhere to their privacy policies, and their use of tracking is beyond our control.
Updates to Our Tracking Policy
We may update our tracking practices from time to time to align with evolving technologies or regulatory requirements. We encourage you to review this policy periodically for any updates.
Cookie Policy
This Cookie Policy explains how CoachSync, LLC (“we,” “us,” or “our”) uses cookies and similar technologies on our website and application. By using our website and application, you agree to our use of cookies as described in this policy.
What are Cookies?
Cookies are small pieces of data stored on your device (computer, tablet, mobile) when you visit a website or use an app. They are commonly used to make websites work more efficiently and enhance your browsing experience. Cookies may be set by the website and application you are visiting (“first-party cookies”) or by third parties whose services are utilized on the website and application (“third-party cookies”).
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website and application to function properly. They enable basic functionalities like page navigation and access to secure areas of the website and application. You cannot opt-out of these cookies.
Analytics Cookies: These cookies help us understand how visitors interact with our website and application by collecting information anonymously. We use this data to improve our services and user experience.
Functionality Cookies: These cookies enable enhanced features and personalization, such as remembering preferences you have set.
Advertising Cookies: These cookies track browsing habits and are used to deliver targeted advertising based on your interests. They may also be used by third-party advertisers on our website and application.
Your Choices Regarding Cookies
You can manage or delete cookies according to your preferences. Most web browsers allow you to control cookies through their settings. However, if you choose to disable cookies, some features of our website and application may not function properly.
Third-Party Cookies
We may use third-party services on our website and application that may also set cookies. We do not have control over these cookies and their use is governed by the privacy policies of the respective third parties.
Updates to this Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.
Children Under Thirteen
CoachSync does not knowingly collect personally identifiable information from children under the age of thirteen (13). If you are under the age of thirteen, you must receive express consent from your parent or guardian for permission to the application.
E-mail Communications
On occasion, CoachSync may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communications. I order to improve our services; we may receive a notification when you open an email from CoachSync or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from CoachSync, you may opt out of such communications by clicking the unsubscribe button.
External Data Storage
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement
CoachSync reserves the right to change this Privacy Policy from time to time. We will notify you about significant, material changes via notice to the primary email address specified in your account, by placing prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or services provided by CoachSync and its affiliates that remain available after such modifications will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide by and be bound by that Policy.
Contact Information
CoachSync welcomes your questions or comments regarding this Statement of Privacy. If you believe that CoachSync has not adhered to this Statement, please Contact CoachSync at:
CoachSync, LLC
65 Hillside Ave Arlington, Massachusetts 02145
Email Address:
Telephone number:
This Privacy Policy of CoachSync, LLC, a Massachusetts Limited Liability Company with a principal address at 65 Hillside Ave, Arlington, MA 02476, is hereby effective as of this 1st day of December, 2023.
